Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the VitalLife Premium website located at www.vitallife-premium.com (the "Website"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our Website.

These Terms constitute a legally binding agreement between you and VitalLife Premium s.r.o., a company registered in the Czech Republic ("Company," "we," "us," or "our"). These Terms apply to all visitors, users, and others who access or use the Website.

We reserve the right to modify these Terms at any time. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically for updates.

2. Website Description and Purpose

VitalLife Premium is an e-commerce platform dedicated to providing premium natural health and beauty solutions. Our Website serves as an online marketplace where customers can browse, learn about, and purchase high-quality natural health supplements, beauty products, and wellness solutions.

We are committed to transparency, quality, and customer satisfaction. Our platform is designed to provide accurate product information, educational content about natural health and beauty, and a secure shopping experience for our customers.

The Website is intended for users who are 18 years of age or older. If you are under 18, you may only use the Website with the involvement and consent of a parent or legal guardian.

3. User Accounts and Registration

To access certain features of our Website, you may be required to create an account. When you create an account, you must provide accurate, current, and complete information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

You agree to:

• Maintain the security of your password and account
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activities under your account
• Provide accurate and truthful information during registration
• Keep your account information updated

We reserve the right to suspend or terminate your account if you violate these Terms or if we believe your account poses a security risk to our Website or other users.

4. Product Information and Orders

We strive to provide accurate and complete product descriptions, images, and information on our Website. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

All prices are displayed in Czech Crowns (CZK) unless otherwise specified. We reserve the right to modify prices at any time without prior notice. The price charged for a product will be the price in effect at the time your order is placed.

When you place an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or reject any order for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent or illegal activity
• Violation of these Terms

We will notify you if we cannot fulfill your order and will refund any payments made for unavailable products.

5. Payment and Shipping Terms

We accept various payment methods including credit cards, debit cards, and other electronic payment options as displayed on our Website. Payment is due at the time of order placement unless otherwise agreed in writing.

All transactions are processed securely using industry-standard encryption technology. You authorize us to charge your chosen payment method for the total amount of your order, including applicable taxes, shipping fees, and other charges.

Shipping terms and delivery timeframes are specified on our Website and may vary based on your location and the products ordered. Risk of loss passes to you upon delivery of the products to the shipping carrier.

We are not responsible for delays in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, labor disputes, or governmental actions.

6. Returns and Refunds Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible products within 30 days of delivery for a full refund, subject to the conditions outlined below.

To be eligible for a return:

• Products must be in original condition and packaging
• Products must not be damaged or used beyond normal testing
• All original documentation and accessories must be included
• Return must be initiated within 30 days of delivery

Some products may not be eligible for return due to health, safety, or hygiene reasons. These include opened personal care products, consumed supplements, and customized items.

Refund processing typically takes 5-10 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method used for the purchase.

7. Intellectual Property Rights

All content on our Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of VitalLife Premium s.r.o. or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, display, or create derivative works from any of our Website content without our prior written consent. You may not use our trademarks, logos, or other proprietary information without our express written permission.

We respect the intellectual property rights of others and expect our users to do the same. If you believe that your intellectual property rights have been infringed, please contact us with detailed information about the alleged infringement.

8. User Conduct and Restrictions

When using our Website, you agree not to engage in any activity that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of privacy, or otherwise objectionable.

You specifically agree not to:

• Use the Website for any fraudulent or unlawful purpose
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Website or servers
• Upload, post, or transmit harmful or malicious code
• Impersonate any person or entity
• Collect or harvest user information without consent
• Use automated scripts or bots to access the Website
• Violate any applicable laws or regulations

We reserve the right to investigate and prosecute violations of these restrictions to the fullest extent permitted by law.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website, you consent to the collection and use of your personal information as described in our Privacy Policy.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information provided in the "Contact Information" section.

10. Disclaimers and Limitations of Liability

The information on this Website is provided on an "as is" basis. To the fullest extent permitted by law, VitalLife Premium s.r.o. disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our Website will function without errors, that defects will be corrected, or that our Website or server are free of viruses or other harmful components. We do not warrant that the information on our Website is accurate, complete, or current.

In no event shall VitalLife Premium s.r.o., its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Website or products.

Our total liability to you for any damages arising from or related to your use of our Website shall not exceed the amount you paid for the products that gave rise to the claim.

11. Health and Wellness Information

The information provided on our Website about health and wellness products is for educational and informational purposes only. This information is not intended as medical advice, diagnosis, or treatment and should not be used as a substitute for professional medical advice.

Individual results may vary, and we cannot guarantee specific health outcomes from using our products. Always consult with a qualified healthcare provider before starting any new health regimen, supplement, or wellness program.

We do not claim that our products diagnose, treat, cure, or prevent any disease or health condition. Any health-related claims made about our products are based on our understanding of current research and are not FDA-evaluated statements.

12. Third-Party Links and Services

Our Website may contain links to third-party websites or services that are not owned or controlled by VitalLife Premium s.r.o. We are not responsible for the content, privacy policies, or practices of third-party websites.

Your use of third-party websites is at your own risk, and you should review the terms of service and privacy policy of any third-party website you visit. We do not endorse or assume responsibility for any content, products, or services offered by third parties.

We may use third-party service providers to process payments, provide analytics, or support our Website functionality. These providers have their own terms of service and privacy policies that govern their services.

13. Termination

We may terminate or suspend your access to our Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use our Website will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

If you wish to terminate your account, you may discontinue using our Website and contact us to request account closure.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising from or relating to these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.

Before initiating any legal proceedings, we encourage you to contact us directly to resolve any issues or concerns you may have. We are committed to working with our customers to address problems promptly and fairly.

If a court of competent jurisdiction finds any provision of these Terms to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions will remain in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us using the following information:

16. Updates and Changes to Terms

We reserve the right to modify these Terms of Service at any time to reflect changes in our business practices, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of these Terms.

We will make reasonable efforts to notify users of significant changes through our Website, email notifications, or other appropriate means. Your continued use of our Website following the posting of updated Terms constitutes your acceptance of such changes.

If you do not agree to the updated Terms, you must discontinue use of our Website. We recommend reviewing these Terms periodically to stay informed of any updates.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall otherwise remain in full force and effect and enforceable.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published on our Website, constitute the entire agreement between you and VitalLife Premium s.r.o. regarding your use of our Website and supersede all prior agreements, representations, and understandings between the parties.